![]() The Support team will file defects if the software is not behaving as expected.Ĭommunity Support : Creative support via Maxon-sponsored channels such as, Redshift forums, social media, and other channels moderated by Maxon employees. Technical Support : Assistance to ensure supported software works as documented, via channels such as tickets and chat. In addition to customer service and technical support, we have many other self-service, community and video resources available for users.Ĭustomer Service: Assistance with user accounts, purchases, or licensing in-product. *limited to download and installation support only Original owner of license or transferred by Maxon ZBrushCoreMini and partner products ( e.g. Three technical support* and customer service tickets every 12 months If you aren't using a new or full license, we still have your back. ![]() * unless extended by a software maintenance contract (Redshift only) Your first year of perpetual license ownership includes full access to support. Minor and major bug fixes for current versionsįixes for security vulnerabilities and critical ecosystem changes for n-1 year Unlimited technical support and customer service tickets Subscription licenses (monthly, annual or student) Your license purchase includes access to unlimited support, Cineversity and product updates. Is your purchase eligible for full or limited support? Locate it in the Eligibility column and see what what you're entitled to in the Features column. This means we will help to the best of our abilities, providing support for the most current version and the previous year of releases (n-1 year). The guiding principle behind Maxon Support is to help our users be successful with those tools. Maxon's guiding principle is to make superior creative tools for artists.
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